Breakfast Session

Breakfast Session

Create the ultimate brand experience for employees and customers 

A good Customer Experience starts with your employees, because happy employees are important to be successful as an organisation. But why is it that the focus is on the customer experience rather than on the employees themselves? During the session on 12 September we will teach you more about how Employee Advocacy and Employee Engagement contribute to creating a powerful Employee Experience, which ultimately leads to the ultimate Customer Experience. So win-win!


Please note: this event will be held in Dutch.


Event: Breakfast Session #1: Create the ultimate brand experience for employees and customers 

Date: Thursday, September 12, 2019

Time: 09:00 - 11:30 (walk-in: 08:30, fresh coffee and breakfast included!)

Location: Our office! Merkle Nederland, Joan Muyskenweg 37, 1114 AN Amsterdam


Will you be present? Sign up here! Below you can read more about the presentations that will be given during the Breakfast Session.

Employee Advocacy

What activities can you undertake to enrich the employee journey of your employees? Social Media Consultants Remco de Groot and Tim van Heel show how you can turn employees into ambassadors and turn digital zeros into digital heroes in seven weeks.

Employee Engagement

While many companies focus on creating a good Customer Experience, they tend to forget to invest in their own employees’. Many organisations find themselves working with a tangle of (often outdated) communication tools. However, does this actually improve effectivity and efficiency? 

 Based on our case for the English telecom provider O2, Jesse Burkunk (Director of Mobile & Connected Experiences) explains how you can engage and create loyalty by implementing Consumer Grade UX.

Please note: this event will be held in Dutch.

There are only a limited number of tickets available, so sign up quickly!