EHBO chatbot

Summary
When every second counts, there’s no time to download an app. The Red Cross chatbot provides quick medical advice on messaging platforms like Facebook Messenger and Skype, where most users are already present. Through natural language processing, the chatbot interprets users’ questions and replies with relevant advice. Because the conversational interface is already familiar to users, there is virtually no learning curve.

The client
Dutch Red Cross

Platforms
Facebook Messenger & Skype

The challenge

  • Provide first aid information as quickly as possible
  • Interpret natural language questions and reply with relevant advice
  • Make first aid instructions accessible to a larger audience

The product

  • Conversational UI provides an intuitive way to move from symptoms to medical advice
  • Machine learning continually improves recognition of symptoms and situations
  • Uses familiar messaging platforms where users are already present